1. Introduction

By using the Dilivar platform (“Platform”) and registering as a Dilivar driver, you agree to be bound by these Driver’s Terms and Conditions (“Terms’‘). If you do not agree to these Terms, you may not use the Platform.

The term “us” or “we” refers to Dilivar Labs and Systems LTD, a private limited company incorporated and registered under the laws of the Federal Republic of Nigeria with registration number 6913962, registered office Suite 37a Lebrex Plaza, Utako Abuja, F.C.T Nigeria.

1.1 Platform Description:

Dilivar operates as a Platform-as-a-Service (PaaS) software through its app, facilitating the connection between users requesting logistics services (referred to as ‘Customers’) and dispatch riders. It is important to note that Dilivar itself does not directly provide the logistics services. Instead, independent dispatch riders, who may operate individually or through companies, offer these services as economic and professional service providers under agreements with you.

1.2 Data Collection:

During the installation of the Dilivar app, the customer’s mobile number is linked to the respective Dilivar Customer account and added to our database. If you are no longer using your mobile number, you must change/notify Dilivar immediately so we can anonymize your account data. If you do not notify us about any change to your mobile number, your mobile operator may issue the same mobile number to a new person who when using the Dilivar app then may have access to your data.

2. Driver Eligibility

2.1 Age Requirement:

To use the Dilivar platform as a driver, you must be at least 18 years old.

2.2 Driving Licence:

You must possess a valid driver’s licence for the type of vehicle you intend to use for deliveries.

3. Use of the Dilivar Platform

3.1 Acceptance of Delivery Requests:

As a Dilivar driver, you may accept delivery requests through the Dilivar app. You are encouraged to maintain a high acceptance rate to provide reliable service.

3.2 Conduct and Professionalism:

You agree to conduct yourself professionally, treat customers with respect, and adhere to all applicable traffic and safety laws.

3.3 Negotiations and Cash Payments:

Drivers are strictly prohibited from making negotiations or collecting cash payments from customers. All payments for delivery services must be made through the Dilivar in-app payment system. Violating this policy may result in suspension or termination of your access to the Dilivar platform.

3.4 Submission of Valid Identification:

To ensure the safety and security of our platform, you are required to provide a valid means of identification (e.g., driver’s licence, passport) during the registration process. Dilivar reserves the right to verify the authenticity of the provided identification.

3.5 Accuracy of Personal Data:

You must provide accurate and complete personal data during registration, including your name, contact information, and vehicle details. Any changes to this information should be promptly updated within the Dilivar app.

3.6 Vehicle Requirements:

Your vehicle must meet Dilivar’s safety and eligibility standards. You are responsible for maintaining and keeping your vehicle in safe and working condition.

3.7 Secure Delivery

3.7.1 Code Generation: Upon the successful completion of in-app payment by customers, customers will receive a Delivery Confirmation QR code or numeric code within the Dilivar app.

3.7.2 Code Presentation: Customers are required to present either the Delivery Confirmation QR code or numeric code to the assigned Driver or Courier at the point of delivery.

3.7.3 Code Verification: Dispatch riders/drivers are responsible for verifying the provided Delivery Confirmation code with the customer to ensure accurate and secure delivery confirmation.

3.7.4 Role of Codes: Delivery Confirmation codes serve as proof of successful payment and are integral to the completion of the delivery process. These codes enhance security and provide a reliable means of confirming deliveries.

3.8 Identification of Package Contents: Drivers are responsible for verifying and identifying the contents of the packages they pick up. Any issues or liabilities that arise as a result of the driver’s failure to accurately identify package contents shall be the sole responsibility of the driver. This includes, but is not limited to, any legal or financial consequences related to the transportation of prohibited or illegal items. Dilivar shall not be held liable for any such consequences resulting from the driver’s failure to adhere to this requirement. It is essential for drivers to exercise due diligence and ensure the accuracy of package contents to maintain the integrity of the service provided through the Dilivar platform.

4. Payment

4.1 Commission Structure:

Dilivar collects a 10% commission fee of the total delivery cost. This 10% commission is calculated after a 7.5% value-added tax (VAT) is calculated and deducted from the delivery cost in accordance with government regulations.

4.2 Commission Changes:

Dilivar reserves the right to modify the commission structure. In such cases, Dilivar will inform drivers through appropriate channels about any changes to the commission structure.

4.3 Earnings:

You will receive payment for completed deliveries based on the commission structure specified above in section

4.4 Payment Schedule:

Payment for completed deliveries will be processed on a regular schedule determined by Dilivar.

4.5 Company Drivers:

If you are employed by a company registered on the Dilivar platform, your payment structure may differ as specified by your employer. Dilivar will work with your employer to calculate your payment based on the order cost and the company’s agreed percentage.

5. Ratings and Performance

5.1 Customers’ Rating:

Customers have the option to rate your performance after each delivery. Your overall rating will be visible to customers.

5.2 Order Assignment:

Your eligibility to receive delivery requests is influenced by your ratings on the platform. Consistently high ratings are encouraged to ensure a steady flow of orders.

5.3 Concurrent Orders:

You may not accept more than 10 delivery requests concurrently, subject to your ratings and performance. Note that this number is subject to change and Dilivar reserves the right to change this at will.

6. Cancellation Policy

6.1 Customer Cancellations:

Customers are allowed to cancel a delivery only before pickup is confirmed. Cancellations after pickup confirmation will result in charges to the customer.

6.2 Driver Cancellations:

Drivers are not permitted to cancel an order after it has been accepted. If circumstances require the cancellation of an order after acceptance, it is the driver’s responsibility to inform the customer and request that they initiate the cancellation on their end.

7. Dispute Resolution

7.1 Customer Disputes:

Any disputes or issues arising from delivery services will be resolved directly between you and the customer. Dilivar is not responsible for mediating or resolving such disputes.

8. Reporting Issues and Support

8.1 Reporting Within the App:

Drivers have the option to report issues related to a completed delivery process directly within the Dilivar app. This feature is available upon the completion of a delivery.

8.2 Non-Completed Deliveries:

For delivery requests that were not completed or were cancelled after pickup confirmation, customers are encouraged to reach out to Dilivar’s customer support for issue resolution.

8.3 Support Channels:

Drivers can contact Dilivar’s customer support through our official support channels which can be found on our websites at www.dilivar.com or www.dilivar.com/en/support.

9. Issue Resolution

9.1 Response Time:

Dilivar’s customer support team will make reasonable efforts to respond to reported issues within a timely manner.

9.2 Resolution Process:

Upon receiving a report of an issue, Dilivar’s customer support team will investigate the matter and provide an appropriate resolution based on the circumstances.

9.3 Feedback and Improvement:

Feedback from customers and drivers regarding issues or challenges faced during delivery processes is valuable for enhancing the overall user experience. Dilivar appreciates customers’ input to improve its services.

10. Termination

10.1 Voluntary Termination:

You may terminate your agreement with Dilivar at any time by ceasing to use the Dilivar platform.

10.2 Dilivar’s Right to Terminate:

Dilivar may terminate your access to the platform at its discretion if you violate these Terms, engage in misconduct, or pose a safety risk to customers or other road users.

11. Data Privacy

11.1 Data Collection:

Dilivar collects and uses personal information in accordance with its Privacy Policy which may be found on our website, https://dilivar.com.

11.2 Location Data:

With your consent, Dilivar collects real-time location data for the purpose of matching you with delivery requests and improving service accuracy.

12. Liability

12.1 Service Fulfilment:

Dilivar acts as an intermediary connecting Customers with dispatch riders. Any contractual arrangements for delivery services are directly between the Customer and the dispatch rider. Dilivar is not responsible for the fulfilment of these contracts.

12.2 Rider Verification:

Dilivar takes rider verification seriously to ensure the safety and security of our customers’ packages. All riders signing up on the Dilivar rider app undergo a thorough verification process.

12.2.1 Identity Verification:

As part of the verification process, riders are required to provide valid identification documents and personal information to confirm their identity.

12.2.2 Background Checks:

We conduct background checks on riders to validate their suitability for providing delivery services through the Dilivar platform. Our verification process is designed to maintain the highest safety standards and provide customers with peace of mind when using our services.

13. Disputes

Any disputes arising from consumer rights, legal obligations, or any issues related to delivery services must be resolved directly between the Customer and the dispatch rider. Dilivar is not responsible for mediating or resolving such disputes.

14.  App Functionality:

The Dilivar app is provided on an “as is’’ and “as available” basis. Dilivar does not represent, warrant, or guarantee that access to the Dilivar app will be uninterrupted or error-free. In case of any faults in the software, we will endeavour to correct them as soon as possible, but keep in mind that the functioning of the app may be restricted due to occasional technical errors, and we are not able to guarantee that the app will function at all times. For example, a public emergency may result in a service interruption.

15. Limitation of Liability:

Dilivar, its representatives, directors, and employees are not liable for any loss or damage that you may incur as a result of using the Dilivar app, including but not limited to:

Any direct or indirect property damage or monetary loss.

Loss of profit.

Loss of business, contracts, contacts, goodwill, reputation, and any loss that may arise from interruption of the business.

Loss or inaccuracy of data.

Any other type of loss or damage.

16. Indemnification:

You agree to fully indemnify and hold Dilivar Labs and Systems Ltd, their affiliate companies, representatives, employees, and directors harmless from any claims or losses (including liabilities, damages, costs, and expenses of any nature) that they suffer as a result of your use of the Dilivar app (including the services you provide through your use of the Dilivar app).

17. Good Practice Using the Dilivar App

17.1 Feedback System:

Dilivar’s platform includes a feedback and rating system that allows customers and drivers to provide their opinions about their delivery experiences.

17.2 Quality Assurance:

Customers’ feedback and ratings play a vital role in maintaining service quality and assisting in making informed decisions about rider’s performance.

17.3 Responsive Action:

Any concerns raised by customers about a rider’s behaviour, professionalism, or delivery conduct will be taken seriously, and appropriate actions will be taken.

18. Amendments to the General Terms and Conditions

If any substantial amendments are made to the General Terms and Conditions, then you will be notified by e-mail or Dilivar app notifications. If you continue using the Dilivar app, you will be deemed to accept the amendments.

19. Final Provisions

The General Terms and Conditions will be governed by and construed and enforced in accordance with the laws of the Federal Republic of Nigeria. If the respective dispute resulting from General Terms or Agreement could not be settled by negotiations, then the dispute shall be resolved in any Nigerian Legal institution as provided by the constitution of the Country. If any provision of the General Terms is held to be unenforceable, the parties will substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.

Date of entry into force: 01.09.2023.